30-Day Returns and Exchanges
You may request a return or exchange for any reason within 30 days after delivery. Please contact us before sending an item back so we can review the request, authorize the return, and provide the appropriate return instructions.
For approved returns and exchanges, the merchant covers the return shipping cost and will provide a prepaid return label or another equivalent free return arrangement.
Eligibility
Returned items should be in the condition in which they were received and should include all included parts, tags, manuals, and original packaging when reasonably possible.
Reasonable inspection of an item is permitted. However, damage or deterioration caused by use beyond reasonable inspection may reduce or prevent a refund where permitted by applicable law.
The following items are not eligible for change-of-mind returns or exchanges:
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Custom-made or personalized goods
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Clearance or final-sale items
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Gift cards
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Opened intimate, personal, or hygiene-sensitive goods
These exclusions do not apply where an item is defective or where applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Please contact us promptly if your order arrives damaged, defective, incomplete, or different from what you ordered.
For approved returns related to product quality, damage, defects, missing components, or incorrect items, the merchant covers the return shipping cost and provides a prepaid return label or another equivalent free return arrangement.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 5–10 business days after the refund is issued. Your bank or card issuer may require additional time to process and post the credit to your account.
Order Cancellations
You may request to cancel an order before it ships. If the order has already shipped, the request will be handled under this Refund Policy and the applicable return procedures.
Because orders may be processed shortly after they are placed, please contact us as soon as possible if you need to request a cancellation.
Return Address
Do not send a return to the address below before receiving return authorization and shipping instructions from us.
Approved returns should be sent to:
EDITH MASSA
15 NEW VISTA LN
WORCESTER, Massachusetts 01605
United States
Contact Us
For questions about returns, exchanges, refunds, damaged items, or order cancellations, please contact us:
Email: Support@outlandcampt.shop
Phone: +1 (801) 266-9039
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Merchant Information
Brand/Store Name: gcioutdoor
Email: Support@outlandcampt.shop
Phone: +1 (801) 266-9039
Physical and Return Address: EDITH MASSA, 15 NEW VISTA LN, WORCESTER, Massachusetts 01605, United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)